I understand that from time to time you may wish to return a product to me. I have created this 30 day returns policy to enable you to return products to me in an appropriate situation.
I receive the returned product within 30 days following the date of purchase of the product; the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact, with any labels still attached) and you comply with the returns procedure set out below; and none of the exclusions set out below apply; i receive the returned product within 30 days following the date of purchase of the product.
If you do require to do this please email krystalshandmadecards@gmail.com and give as much detail as possible as to why you are returning your item, whether wrong item, dissatisfied with product etc. I will then contact you and you can then send the item(s), packaged securely and appropriately, post the package to the address i provide in reply to your initial email.
You will be responsible for paying postage costs associated with returns under this policy, except in cases where i have acknowledged error.
I will notify you via e-mail of your refund once i've received and processed the returned item.
You should expect to receive your refund within 30 days of posting your package; however, in many cases you will receive a refund more quickly.
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